FAQ
Order and Payment
We accept the following payment methods:
Credit/debit cards: Visa, Mastercard, American Express, CB
Digital wallets: Shop Pay, Apple Pay, PayPal
Installment payments: Klarna
Local payment methods: Bancontact (Belgium), BLIK (Poland), EPS (Austria), MobilePay
All payments are secure and encrypted.
Yes — as long as your order has not yet been shipped. Email us as soon as possible at bonjour@mesinedo.fr and we will do our best.
Yes, all your payments are completely secure. Our store uses the SSL (HTTPS) protocol and all payments are processed by Shopify Payments, which is PCI DSS Level 1 certified — the highest security standard for online transactions. Your banking information is never stored on our site.
Your order confirmation email serves as your invoice — it is sent automatically upon purchase. If you have a customer account, you can also find it in your personal space. Need a duplicate? Write to us at bonjour@mesinedo.fr.
Delivery and Shipping
Today, MESINEDO delivers throughout the European Union and the United Kingdom. But our passport is ready and we clearly intend to ship worldwide. Other destinations are coming soon — we'll tell you all about it very shortly.
Delivery times and costs vary depending on the product's status and its destination.
For pre-order products: delivery times for items are indicated on the relevant product page.
For products in stock: we ship within 24 to 48 business hours and you will receive your delivery within 2 to 6 business days in Metropolitan France. Outside of Metropolitan France, delivery times can take up to 14 days.
As soon as your order has shipped, you will receive an email with a tracking link. You will then be able to track your package in real time directly on the carrier's website.
Start by checking your mailbox, with your neighbors, or at a potential pickup point. If the problem persists, contact us at bonjour@mesinedo.fr—we will do everything we can to find a solution.
Exchanges, returns and refunds
You have 14 days from the receipt of your order to return an item.
Return shipping costs are the customer's responsibility. We recommend that you use a tracked shipping method.
Contact us at bonjour@mesinedo.fr — we will guide you through the process.
Upon receipt of your return, we will inspect the product to verify its condition and conformity. Once this inspection is complete, we will issue your refund within 48 business hours. Depending on your bank, it may take longer for the funds to appear in your account.
My Account
No. You can place an order as a guest. Creating an account simply allows you to view your order history and manage your information more easily.
On the login page, click on "Forgot password" and enter your email address. You will receive a reset link within a few minutes.
Log in to your customer portal, then go to the "My account" section to update your information.
In your customer area, under the "My orders" section — all your orders are listed there with their status.
Contact us
Write to us at bonjour@mesinedo.fr — we would be happy to answer you.
You can also contact us directly on WhatsApp.
We respond within 48 business hours.
